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Account Management
Questions & Answers
How much can I bill to my account?
That depends on how many phones you have on your account, and if you've already billed items to your account this bill cycle. If you have one line on your account, you can bill up to $250 to your account per bill cycle. If you have 2 lines on the account, you can bill up to $500 to your account per bill cycle. If you have 3 or more lines you can bill up to $750 to your account per bill cycle. This includes items you may have billed to your account through some other source (customer service, in a store, etc.)
Please note that pending or recent transactions factor into the transaction threshold.
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What are the criteria used to determine if I am eligible?
- You must have been a Verizon Wireless customer for at least 6 months.
- Your transaction cannot exceed the $250, $500, $750 thresholds as described above. Please note that pending or recent transactions factor into the transaction threshold.
- Your account must maintain a good payment history.
- The account cannot be suspended or hot-lined for non-payment.
- The account cannot be more than $24.99 past due.
- The account must be permitted to make payments online.
- Your account does not currently have a security deposit.
- Phones on the account are not suspended or hot-lined due to suspected fraud.
- You must be signed in and process your transaction through My Verizon.
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